FAQ
General
EU / US Shipping
Unfortunately, we are not currently shipping to US or any countries within the EU.
I am looking into both of these, and have my fingers crossed that we'll be shipping to you all again very soon!
How long will shipping take?
Approximate delivery times according to the Royal Mail website for UK orders are:
2nd Class delivery aim: 2-3 working days
Tracked48 delivery aim: within 2 days
Worldwide delivery aim: 6-7 working days
Please note that "working days" do not include weekends or holidays. These times do NOT include our processing times. These are approx. from the date your dispatch email is sent.
When will my order ship?
Current processing times for all orders can be found the banner along the top of our home page.
What should I do if my order is lost/damaged?
Unfortunately, if your order has been sent with standard shipping (without tracking), and you believe it to be lost, there is limited things we can do to recover the missing item. We will of course do everything in our power to solve the issue! If your item has not arrived to you after the following time, please get in touch:
UK orders: please contact me if your order has not arrived 2 weeks after the expected delivery date. (this is the processing times + estimated delivery times + the additional 2 weeks).
If your parcel has been damaged on it's way to you, please do get in touch with photos of the damaged items as well as the packaging. We will do what we can to help sort the issue, and if needed, will get in touch with Royal Mail from our end, and photos will speed up this process and be more likely to get a positive outcome from them.
IMPORTANT: We are unable to make a lost items claim with Royal Mail until the weeks stated above and so there would be nothing we could do until then. You can get in touch before these dates if you would like to, however we cannot claim your items as lost until the above times have passed, so it will unfortunately be a case of waiting it out.
Is there a tracking number for my order?
Tracking your order is an optional add-on you can choose at checkout. If you choose standard shipping your order will not come with any tracking information, and once the order has been taken to the post office there is no way of finding out where your order is.
If you choose a tracking option, your tracking number will be sent to you when you receive the dispatch notification.
Cancellations, returns & exchanges
We will accept cancellations of any orders placed for the first 24 hours, providing your order has not been made/shipped out already. Once we begin creating/packing your items, we can no longer accept cancellations.
We do not accept returns or exchanges. If you have any issues please get in touch.
Can I combine multiple orders?
If you have placed multiple orders and would like to see if combining them together is an option, please get in touch with us with your name and both order numbers as soon as you can as there is always a chance that your order has already been packaged and shipping has been paid for.
For protection purposes, we will not combine multiple orders without a written request from yourself.
If you do decide you would like to combine orders, we will refund any excess shipping costs as we fulfill your orders.
Can I leave a review for my order?
YES! We are so appreciative of anyone that would like to leave us a review. We have a Review Page where you can simply type your review, and share to the site!
How do I earn loyalty points?
You should find a 'rewards' tab near the bottom of your screen, where you can sign up to earn points.
You will recieve 5 points for every £1 spent, which can then be used as store credit on future orders.
Subscriptions
What is included in the Sticker Club?
Every month, you will receive:
4x vinyl sticker sheets (6.6 x 5 inches)
4x vinyl sticker sheets (5.1 x 4 inches)
8x individual vinyl stickers (2-3 inches)
Designed using our exclusive, hand drawn artwork created specifically for the month!
Wrapped in personalised packaging, our sticker subscriptions are then shipped out in board back envelopes
We share our full reveals every month over on our social media pages (also saved to our Instagram highlights) so you can find past subscriptions there, to get an idea of the style and items included.
What is included in the Creative Club?
4x vinyl sticker sheets (6.6 x 5 inches)
4x vinyl sticker sheets (5.1 x 4 inches)
8x individual vinyl stickers (2-3 inches)
Sticker sets are wrapped in custom cardstock & tied with a personalised name tag.
Washi Tape
24x A4 scrapbook papers
Designed using our exclusive, hand drawn artwork created specifically for the month!
We share our full reveals every month over on our social media pages (also saved to our Instagram highlights) so you can find past subscriptions there, to get an idea of the style and items included.
What is included in the monthly Deluxe Box?
Every month, you will receive:
4x vinyl sticker sheets (6.6 x 5 inches)
4x vinyl sticker sheets (5.1 x 4 inches)
8x individual vinyl stickers (2-3 inches)
Sticker sets are wrapped in custom cardstock & tied with a personalised name tag.
Washi Tape
24x A4 scrapbook papers
A5 notepad
A5 hard cover spiral notebook
A6 gloss-laminated greetings card
Designed using our exclusive, hand drawn artwork created specifically for the month!
All items are packaged in our mailing boxes, wrapped in A3 papers matching the monthly theme.
When can I join the subscription?
Slots are open every day of the month! Subscriptions are currently unlimited, however this may change in the future.
When do subscriptions ship out?
All subscriptions are shipped the same as our orders - with our current processing times being 1-2 weeks.
You'll also receive your shipping notifications and tracking number (if you've chosen this option at checkout) at this point.
Please refer back to our previous FAQs if you're after details regarding shipping times.
Can subscriptions be returned or refunded?
Subscription purchases are final, and we do not issue refunds on these or accept returns.
How do I change tiers?
Get in touch with the full name attached to your subscription, and the tier you'd like to change to, and I can get that sorted for you!
There is not currently a way for me to set up tier changes yourselves, but I am more than happy to do this my end for you.
Subscription minimum terms?
By subscribing, you must remain subscribed for a minimum of 3 months (for example, if you sign up in January, you must also stay subscribed for February and March too) after this, you can cancel at anytime via your account.
The 3 month minimum term is stated multiple times during the subscription process - in the listing description, as you click to sign up, and mentioned in our cancellation policy at checkout.
If you are within your 3 month minimum term and payments continue to fail, you will receive an invoice for the remaining 'one-off box' balance as you will no longer qualify for the subscription discount.
If you want to test them out before committing to the subscription, or would prefer to pick and choose which ones you receive, we have one-off options for both tiers.
What is the subscription cancelation process?
Once your 3 month minimum term has ended, you can cancel your subscription via your account at any time, or pop us an email florentoria@outlook.com and we can cancel your subscription for you.
Important: If you cancel AFTER your payment for the month has gone through, you will still receive that months items due to our “no refunds” policy with subscriptions, but you will not receive any future packages unless you resubscribe.
How do I make changes to my current subscription?
Get in touch with us at florentoria@outlook.com and i'll be happy to assist with any changes!
When will I be charged?
You will be charged initially as you sign up, and your payments will be taken on 1st of every month going forwards.
Do I have to purchase every month?
If you signed up to the 'subscribe and save' options, subscriptions are on an automatic monthly basis, so once you have joined you do not have to do anything the following months. You will automatically be charged and your packages will be shipped out to you!
If you purchased the one-off package and would like future ones, you would need to purchase as and when you want them, or join our community and subscribe!